Support

As an alternative to our Managed Services, or if you need our assistance only from time to time, we offer several support packages geared towards on-call support.

You buy the hours, you control how and when the time is used, and you still receive highly professional, dedicated and knowledgeable service.

Working with one of our technicians is like having IT staff on demand, without the cost and headache associated with managing personnel.

Our technicians are highly qualified and experienced with great variety of Desktops (Windows 95/98/Me/NT4/2000/XP), Servers (Windows NT4/2000, Ms Exchange 5.x and 2000, Ms SQL, Ms ISA, Novell NetWare 3.x-6.x, Linux, etc.), Applications (Ms Office, Ms Outlook/Outlook Express, Internet Browsers/Connections, Anti-Virus), Network Devices (Routers, Switches, Firewalls, etc.), and of course wide array of PC Hardware.

Most importantly, we you are protected by our famous "Money Back Guarantee". If we cannot resolve your problem, we do not charge for the call.

Let us take care of your IT problems, so you can take care of your business.

Four hourly packages are available depending on how much time you estimate you will need us. Even with the Bronze package you save $125, savings of course commensurate with the package you purchase. And of course if you prefer not to buy the package at all, you can still receive the same service for an hourly rate of $125.

Package Hours Cost Savings
Platinum100$7,500$5,000
Gold50$4,400$1,840
Silver25$2,500$625
Bronze10$1,125$125

Our standard on-site response time is 8 hrs during normal business hours. However, if you do require our assistance quicker or after hours, it is possible to arrange both. We offer up to 2 hrs response time 24x7.

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